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Revision as of 13:14, 24 June 2020

904 bytes removed ,  13:14, 24 June 2020
→‎Frequently Asked Questions (FAQ)
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== Frequently Asked Questions (FAQ) ==
 
== Frequently Asked Questions (FAQ) ==
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====How to open moodle directly through browser?====
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===Mobile Section ===
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# Open Google Chrome or Mozilla Firefox browser and enter the moodle site address https://karnatakaeducation.org.in/lms in site bar.
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# Click on Moodle Learning Management System...
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# Tap on Login and enter your moodle ID and password.
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# It will open moodle main home screen.
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==== How to enable 'Microphone' and 'Webcam" in Mozilla Firefox ? ====
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On your laptop or desktop machine, open the Mozilla Firefox app.
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<gallery mode="packed" heights="150px">
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File:Mozilla browser lock symbol.png|
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File:Mozilla browser more information1.png|
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File:Mozilla browser more information2.png|
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File:Mozilla browser permission page.png|
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</gallery>
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- When you enter site address you can notice lock symbol at the left of the address bar. <br>
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- Tap on that and select right arrow mark beside connection secure. <br>
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- By doing this you will get other options there you click on more information. <br>
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- After selecting more information you will find another page with options media, general, permissions and security. <br>
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- Tap on permissions and scroll down to page. <br>
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- There you can see use microphone and camera option, untick use default and select allow option to enable microphone and camera.
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==== I am getting a message that "my browser has to be upgraded" when I try to connect to BigBlueButton link ====
 
==== I am getting a message that "my browser has to be upgraded" when I try to connect to BigBlueButton link ====
 
[[File:BBB browser version issue.jpeg|150px]] <br>“Looks like you are using an older version of a supported browser. Please upgrade your browser for full support”
 
[[File:BBB browser version issue.jpeg|150px]] <br>“Looks like you are using an older version of a supported browser. Please upgrade your browser for full support”
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4-Give permission for microphone.
 
4-Give permission for microphone.
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 +
====How to open moodle directly through browser?====
 +
# Open Google Chrome or Mozilla Firefox browser and enter the moodle site address https://karnatakaeducation.org.in/lms in site bar.
 +
# Click on Moodle Learning Management System...
 +
# Tap on Login and enter your moodle ID and password.
 +
# It will open moodle main home screen.
 +
 +
=== Laptop/Desktop section ===
 +
 +
==== How to enable 'Microphone' and 'Webcam" in Mozilla Firefox ? ====
 +
On your laptop or desktop machine, open the Mozilla Firefox app.
 +
<gallery mode="packed" heights="150px">
 +
File:Mozilla browser lock symbol.png|
 +
File:Mozilla browser more information1.png|
 +
File:Mozilla browser more information2.png|
 +
File:Mozilla browser permission page.png|
 +
</gallery>
 +
- When you enter site address you can notice lock symbol at the left of the address bar. <br>
 +
- Tap on that and select right arrow mark beside connection secure. <br>
 +
- By doing this you will get other options there you click on more information. <br>
 +
- After selecting more information you will find another page with options media, general, permissions and security. <br>
 +
- Tap on permissions and scroll down to page. <br>
 +
- There you can see use microphone and camera option, untick use default and select allow option to enable microphone and camera.
    
==== BigBlueButton is not audible for me; I cannot hear any audio ====
 
==== BigBlueButton is not audible for me; I cannot hear any audio ====
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==== For me only, headphone and camera options are visible. Where can I find microphone option? ====
 
==== For me only, headphone and camera options are visible. Where can I find microphone option? ====
 
[[File:BBB selection of microphone option.png|center|thumb]]
 
[[File:BBB selection of microphone option.png|center|thumb]]
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Ans : You are logged in using ‘listen-only’ mode, so cannot mute microphone. Only if you select the Microphone option at the time of logging in, you will get the Mike icon and hence the option to mute/unmute the microphone.
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==== From where do I download the Moodle app? ====
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Ans: The Moodle app can be downloaded from the [https://play.google.com/store/apps/details?id=com.moodle.moodlemobile&hl=en_IN google play store], on your mobile phone. Note that if you are using a computer, you do not need to install any application on your computer. Connect to Moodle directly on this web address  -  https://karnatakaeducation.org.in/lms
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==== Screen is not visible for me ====
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Ans: Please check the connectivity. Also, try refreshing the browser.
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==== Screen is not moving, I can only hear audio ====
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Ans : It could be because the presenter is not moving the slides/screens OR it could be due to network bandwidth issues. Please refresh your web page.
      
==== In moodle how can we watch recorded sessions? ====
 
==== In moodle how can we watch recorded sessions? ====
Kishor
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