FAQ BBB
Frequently Asked Questions
I am getting the following message when I try to connect to BigBlueButton link
“Looks like you are using an older version of a supported browser. Please upgrade your browser for full support”
What should I do?
Ans: Please check the browser version. To check the browser version, follow these steps. a) Open your browser b) Tap and hold the app c) Got to App info
If you are using Google Chrome browser, the version has to be 81.0.4044.177 or higher. If not, please upgrade the browser. Watch the videos below (How to use BBB) for further details.
If the problem still persists even after upgrading the browser, follow these steps. 1-Go to settings in your mobile. 2-Select apps or applications (names will defer from different androids) 3-Select Google Chrome and make it default browser. 4-Give permission for microphone.
BigBlueButon is not audible for me; I cannot hear any audio
Ans : Check your browser settings. Close and re-open your browser. Check the sound settings on your phone, increase it to maximum.
How do I mute myself?
Ans : On your phone or computer, you will see a microphone icon. Click on it to mute. Click it again to unmute. Keep your device on mute always. When you want to talk, unmute and talk. When you finish, mute your phone again.
For me only, headphone and camera options are visible. Where can I find microphone option?
Ans : You are logged in using ‘listen-only’ mode, so cannot mute microphone. Only if you select the Microphone option at the time of logging in, you will get the Mike icon and hence the option to mute/unmute the microphone.
From where do I download the Moodle app?
Ans: The Moodle app can be downloaded from the google play store, on your mobile phone. Note that if you are using a computer, you do not need to install any application on your computer. Connect to Moodle directly on this web address - https://karnatakaeducation.org.in/lms
Screen is not visible for me
Ans: Please check the connectivity. Also, try refreshing the browser.
Screen is not moving, I can only hear audio
Ans : It could be because the presenter is not moving the slides/screens OR it could be due to network bandwidth issues. Please refresh your web page.
How can we listen to the audio which is recorded?
Ans: The session recordings will be available in Moodle after a gap of 1-2 days.
I am having problem with access to microphone
Ans : please check the permissions in your browser. To check permissions, do the following steps. a) Open your browser b) Tap and hold the app c) Got to App info d) Check Permissions and enable Microphone.
If we are online through mobile, is there a chance of getting virus in my phone?
Ans: Being online through BBB/Moodle will not result in any virus getting into the phone or the computer (desktop/laptop). There will not be any virus because of the online sessions.
The response is getting slow
Ans: It could be due to bandwidth issue. Please join the session where the network is strong. Try to find out a place in your house where connectivity is good (move while talking on the phone and identify good spots). Participate in the webinar from such a spot.
Watch the following Videos: watch it 3-5 times so that you become familiar with using BBB
The student tutorial video on BigBlueButton at https://www.youtube.com/watch?v=uYYnryIM0Uw&t=27s. (in English)
How to use and join BBB sessions through both mobile and system (in Kannada).
a. For mobile users https://youtu.be/WaErgPPeBQY
b. For system users https://youtu.be/eL5LHSIvgoc